- Serve as the primary point of contact and trusted advisor for customers in your book of business
- Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders
- Own the post-sale lifecycle, delivering tailored experiences that support client goals
- Lead smooth onboarding and implementation for new customers
- Develop and execute success plans that align to customer objectives
- Facilitate business reviews, data reporting, and strategic planning sessions
- Lead renewal strategy and expansion conversations
- Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences
Data AnalysisAccount ManagementStakeholder management+1 more