Customer Experience Specialist

Fluent, professional-level English (spoken and written). 2+ years of experience in customer support via chat or voice. 2+ years using CRMs like Zendesk or Salesforce. 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting. Ability to thrive in fast-paced, cross-functional environments. Proactive problem-solver who takes initiative. Strong attention to detail and sound judgment, especially under pressure. Collaborative attitude that contributes to team success. Minimum 15Mbps wired internet connection. Minimum i5 processor or equivalent. Minimum 12GB Ram. Quiet working environment. Steady power and internet connection.

Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email. Resolve shift, payment, and platform-related issues in real time. Navigate tools like Zendesk and Salesforce to investigate cases, update forms, log notes, and maintain documentation. Troubleshoot issues, follow or adapt workflows, and escalate when necessary. Personalize communication and maintain a confident, helpful tone. Monitor trends and flag recurring issues or process gaps. Support onboarding by guiding new workers through platform workflows. Uphold company values in every interaction.