- Engage with Workplace customers through voice and email correspondence.
- Resolve shift, payment, and platform-related issues in real time.
- Use Zendesk and the Clipboard portal to investigate cases, update form fields, and log clear internal notes.
- Maintain accurate case documentation.
- Troubleshoot issues, follow or adapt workflows, and escalate only when necessary.
- Build expertise in products and processes to identify recurring issues and process gaps.
- Work with Billing, Account Management, and Worker Operations to resolve customer issues.
Problem SolvingCritical thinkingCustomer support+1 more