- Build and iterate on workflows, integrations, and automations to improve day-to-day efficiency.
- Execute high-priority tooling and automation initiatives across the operational stack.
- Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work for Operations.
- Improve systems across support platforms and AI-driven solutions.
- Translate defined problems into practical, well-scoped technical solutions.
- Identify and address gaps or inefficiencies in current tooling.
- Troubleshoot issues and improve system reliability in production.
- Improve how systems connect and operate together.
RESTful APIsTroubleshootingZendesk