Customer Success Specialist (German Speaking) - ClimateTech Scaleup
Company:Kupa Global
Location:Germany
Languages:German, English
Seniority level:Middle, 3-5 years
Experience:3-5 years
Skills:
Project ManagementCommunication SkillsProblem SolvingStakeholder managementCustomer SuccessInterpersonal skillsAccount Management
Requirements:
At least 3-5 years of experience in customer success or related fields. Over 5 years of total work experience. Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics. Experience working within larger, more established Customer Success teams (10-20) in prior roles. Experience with account management. Fluent in German and English. Strong problem-solving skills. Excellent communication in English and German (written & verbal) and interpersonal skills. High personal and professional integrity, and ethical standards. Highly self-driven; a self-starter and very proactive. Extremely comfortable with ambiguity.
Responsibilities:
Owning a portfolio of clients and managing onboarding, adoption, retention, and ongoing success. Building trust with senior stakeholders. Acting as a bridge between clients and the product/tech teams. Championing the “why” mindset. Supporting internal CS operations. Driving projects with urgency. Collaborating with sales as part of a go-to-market “pod.”
