Client Success Technical Manager

Experience in customer support, ideally in a SaaS environment. Confident troubleshooting technical issues with a hands-on mindset. Fluent in English and Spanish (written and spoken). Tech-savvy, detail-oriented, and focused on client experience. Comfortable working cross-functionally with internal teams. Valid driver’s license for occasional on-site support. Bonus: knowledge of networks, ticketing platforms, or event tech.

Be the go-to person for clients for technical support, platform usage, and troubleshooting. Manage daily client requests, including incident resolution, platform configuration, and data exports. Provide onboarding, training, and ongoing support to clients. Collaborate with internal teams (Sales, Tech, Product, Design) for a seamless client experience. Support on-site operations during live events when needed. Drive customer satisfaction and identify improvement opportunities.