Student Success Technical Support

BS Degree of Computer Science or Information Security Strong knowledge of networking, virtualization, Linux, and Windows systems. Excellent written and verbal communication skills. Strong analytical and investigative skills with attention to detail. Experience in guiding or mentoring individuals in cybersecurity subjects. Ability to develop and improve processes to drive operational efficiency. Excellent interpersonal and customer service skills. A strong belief and understanding of being a team player in a remote working environment.

Provide general and technical support for learners via chat and email. Offer technical support for networking, Linux, and Windows systems. Mentor learners by providing guidance on OffSec’s foundational learning materials. Grade exams for OffSec certifications. Test, verify, and validate OffSec products, lab systems, and their features. Collaborate with cross-functional teams to troubleshoot issues and achieve common goals. Develop, improve, and implement processes that enhance operational efficiency and scalability. Ability to work a flexible schedule, including shifts, holidays, and overtime as required.