Technical Support Analyst
60000 - 64500 PHP per month
Company:SuperStaff
Location:Metro Manila, Philippines
Languages:English
Seniority level:Middle, 3-5 years
Experience:3-5 years
Skills:
Communication SkillsProblem SolvingSaaSTechnical supportCRMCustomer support
Requirements:
3-5 years in a customer support or technical support role. Ability to translate technical issues into clear, actionable solutions for customers. Familiarity with CRM or similar software environments (a plus but not required).
Responsibilities:
Assist customers directly with challenges and guide them through resolution paths. Investigate and resolve escalated cases related to app behavior, workflows, and data accuracy. Document issues, file tickets, and escalate complex cases to Engineering and Product. Identify recurring issues or usability concerns and share feedback internally. Maintain and update knowledge base articles and internal playbooks.
