Customer Success Manager

Typically 3+ years in Customer Success, Account Management, or Implementation for a SaaS product. Experience working in an early-stage startup and building playbooks, processes, or systems. Proven experience owning renewals and driving retention. Demonstrated success driving product adoption and training end users. Comfortable navigating ambiguity and taking initiative. Strong communication and relationship-building skills. Comfortable explaining technical concepts to non-technical audiences. Organized, analytical, and proactive. Experience supporting B2B or enterprise customers preferred.

Own customer relationships, driving adoption, retention, and renewals. Lead onboarding and customer training sessions. Monitor usage metrics to identify adoption gaps and renewal risks. Partner with Product and Engineering to surface customer insights and resolve issues. Facilitate business reviews to demonstrate ROI and align on goals. Contribute to the creation of scalable systems, playbooks, and processes. Champion a customer-first mindset.