Platform Experience Specialist - UK
Company:
Location:UK
Languages:English
Seniority level:Middle, 1+ years
Experience:1+ years
Skills:
Project ManagementAgileBusiness IntelligenceData AnalysisUI DesignUser Experience DesignGoogle AnalyticsJiraJQLProduct designCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringAttention to detailOrganizational skillsTime ManagementData visualizationCustomer SuccessSaaSA/B testingAdaptabilityRelationship buildingTrainingProcess improvementTechnical support
Requirements:
1+ years in a digital analytics role, with knowledge across multiple industries and an understanding of how use cases translate to optimal UI setup. Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights. Strong organizational skills to manage multiple onboardings simultaneously. Strong time management skills with the ability to adapt quickly to changing priorities. Highly motivated and proactive, with a track record of success in fast-paced, high-pressure environments. Strong verbal and written communication skills.
Responsibilities:
Own the initial phase of onboarding digital properties for new and existing customers. Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports. Provide meaningful, data-driven insights post-deployment. Manage all onboarding tasks through GuideCX. Validate that all expected industry events are firing correctly and audit proof of concept configurations. Proactively improve onboarding content, tools, and team processes. Assist the team with high-impact subscription optimization projects. Act as a subject matter expert on digital property onboarding, educating new hires and leading training sessions.
