Customer Experience Specialist, UK
Company:Reserv
Location:United Kingdom
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
Microsoft Office SuiteCustomer serviceAttention to detailOrganizational skillsWritten communicationEmpathyVerbal communicationData entry
Requirements:
Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organization. Excellent verbal and written communication skills with a focus on empathy and professionalism. Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines. High attention to detail and accuracy in data entry and documentation. Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.
Responsibilities:
Handle inbound calls to file new claims and assist customers with existing claim inquiries. Gather, review, and enter claim information accurately for timely assignment and setup. Manage a queue of administrative tasks and service-level commitments efficiently. Review, organize, and upload incoming electronic mail and documents to the correct claim files. Prepare standard correspondence, such as acknowledgment letters and claim closure documents. Partner closely with claims adjusters to ensure they have complete and accurate information.
