- Provide customer service through live chat, phone, and email.
- Assist clients, travel advisors, and travelers with questions about tours, destinations, bookings, modifications, and travel-related requests.
- Investigate customer inquiries, identify solutions, and follow through to resolution.
- Handle time-sensitive or challenging situations with empathy, professionalism, and sound judgment, escalating when appropriate.
- Develop an understanding of products, booking processes, and internal systems to provide accurate support.
- Manage multiple conversations and support requests while maintaining responsiveness, accuracy, and attention to detail.
- Use AI-powered tools and internal resources to improve efficiency while maintaining a personalized customer experience.
- Collaborate with teammates and other departments to resolve issues and identify opportunities to improve service.
Customer serviceWritten communication