Senior Travel Planning Specialist - Custom & Group Tours
New
P
Project ExpeditionTravel
Remote (US)Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelPowerPoint
Requirements
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Excellent written communication skills
- Excellent verbal communication skills
- Ability to multi-task
- Ability to prioritize and problem solve in a fast-paced environment
- Ability to manage changing priorities and meet deadlines
- Strong interpersonal skills
- Strong customer service skills
- Strong analytical capabilities with a high level of attention to detail
- Works well independently and as part of a team
- Fluent in written and spoken English
Responsibilities
- Communicate with travel advisors through email and phone using our internal ticketing system
- Deliver prompt, friendly, and professional service
- Work with tour operators around the world to build custom and group itineraries
- Create tailored proposals and quotes based on each group’s needs
- Manage requests ranging from single custom tours to multi day group programs
- Troubleshoot issues in real time when needed
- Suggest creative ideas and unique experiences to enhance trips
- Build and maintain tour content, pricing, and logistics for group excursions and custom programs
- Coordinate capacities, schedules, and operational details with vendors
- Keep advisors and operators updated on itinerary or schedule changes
- Support advisors and group leaders with questions and bookings
- Monitor penalty schedules, cost confirmations, agreements, and deadlines
- Review guest feedback and share insights to improve future programs
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