Customer Success Manager DACH (m/w/d)

Professional experience in Key Account or Customer Success Experience in construction, IT, or digitalization processes Experience in B2B sales and SaaS is advantageous Very good IT skills and experience with CRM tools Solid PC user skills, negotiation skills, presentation confidence Excellent German and fluent English Independent, precise, and results-oriented work Ability to learn and self-motivation Basic understanding of software products and business processes

Build and maintain long-term customer relationships in the DACH region Strategically advise construction and real estate clients on PlanRadar implementation and usage Independently manage existing customers Handle all sales-relevant processes (product/solution presentations, license model consulting) Analyze, execute, and optimize implementation measures Collaborate closely with operational units (Marketing, Product Management) Create user reports and develop case studies with Marketing