Manager, Customer Success - DACH

2+ years of experience in team leadership or people management 6+ years in Customer Success or Strategic Account Management High operational rigor and attention to data quality, processes, and systems Experience driving 120+ NRR at a programmatic level Familiarity with success planning, value realization, and maturity assessment frameworks Strong coaching and mentorship skills Executive presence and experience influencing cross-functional leaders Experience using Gainsight, Salesforce, and other CS/CRM tooling Speak German and English business fluent

Lead and coach a regional team of Customer Success Managers Drive customer retention and growth Partner with Sales, Product, and Technical Account Management Translate business insights into coaching opportunities and operational improvements