Senior Customer Success Manager - DACH

Ability and/or willingness to use the product. Customer-centric mindset (external and internal). Ability to hold value-based conversations on how technology helps customers succeed. Comfortable holding conversations with IT colleagues/customers. Ability to be self-sufficient and adaptable to change. Ability to lead external and internal meetings. Fluency in English and German.

Become a trusted advisor to enterprise customers in the DACH region. Develop customer success plans outlining KPIs, stakeholders, and adoption strategies. Establish trust-based relationships throughout the customer journey. Evangelize customer-centricity within Camunda to increase retention and loyalty. Collaborate with Sales on growth opportunities. Engage proactively with Consulting, Support, and Engineering teams. Collaborate with Product Management and Marketing on best practices and customer references.