Customer Success Manager (w/m/x/d)

Completed degree in Marketing or Business, or similar education. At least 1-2 years of professional experience in campaign management with Google & Facebook, ideally in the retail sector. Willingness to gain experience with Programmatic Advertising is a plus. Good knowledge of CPL, CPI, CPC, CPO, vTKP campaigns. Good knowledge of Google Ads, DV360, ideally with certification. Proficiency in Excel and PowerPoint. Experience with CRM systems like Salesforce. Experience with digital organization tools. Experience with analysis tools like Google Analytics, semrush, Looker, searchmetrics. Enthusiasm for digital topics and future developments. Enjoyment of phone communication and presentations. Strong communication skills in German and English. Ability to find the right tone in communication.

Manage customer accounts for maximum satisfaction. Establish first-class relationships at all levels. Ensure long-term mutual growth with clients. Gain deep understanding of customer needs. Orchestrate campaign setup and monitor numbers. Create customer-pleasing reports. Coordinate single and cross-channel campaigns. Identify and fulfill customer needs with competent, fast solutions. Manage and coordinate internal and external stakeholders. Perform charming and goal-oriented upsellings. Build business relationships and communicate effectively, including by phone.