Apply📍 Portugal
🔍 Hospitality
- Ideally have secondary studies and professional studies oriented to Business or Hospitality.
- Previous experiences in Customer Support in a fast-paced work environment and/or in the hospitality industry.
- Ability to empathetically comprehend and resolve complex issues.
- Proven experience of good verbal and written communication.
- Experience managing multiple tasks and finding alternative solutions to unexpected problems.
- Ability to execute tasks at short notice.
- Fluency in German and English (C1 level) is required.
- Be responsible for all guest communications and reservations for all numa properties.
- Resolve inquiries received over the phone.
- Handle individual and corporate guest requests in a friendly and satisfactory way.
- Work hand in hand with the numa departments on complaint management, reporting issues, overbooking, and relocation processes.
- Be responsible for follow-up processes internally, with guests and other departments.
- Flexibility to work on weekends and night shifts.
Problem SolvingWritten communicationMultitaskingFluency in EnglishEmpathyVerbal communicationCustomer support
Posted about 1 month ago
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