Senior Customer Marketing Manager

7+ years of experience in customer marketing, lifecycle marketing, or advocacy/community roles in B2B SaaS Strategic mindset with a strong bias toward execution Excellent written and verbal communicator Highly collaborative with a track record of cross-functional wins Experience with CRM and marketing automation platforms (HubSpot preferable, Salesforce, or similar) Comfortable in a high-growth, startup environment

Own and execute the customer marketing strategy Launch and scale customer reference and advocacy programs Develop lifecycle campaigns Drive retention and revenue outcomes Build customer community experiences Tell the customer story Measure what matters