Forethought

Forethought is a leading generative AI company revolutionizing customer service automation. We build AI-powered solutions that streamline the entire customer support journey, from instantly resolving common issues to predicting and prioritizing critical cases. Our platform empowers businesses to deliver seamless, efficient, and intelligent customer experiences. We leverage cutting-edge Large Language Models (LLMs) to provide instant resolutions, proactive case management, and enhanced agent assistance—all within a single, unified platform. Our engineering team utilizes a robust tech stack including Viewport Meta, Google Tag Manager, DNSSEC, HSTS, Google Analytics, Content Delivery Networks, and WordPress, ensuring scalability and performance. We foster a collaborative and innovative environment, with a strong emphasis on delivering high-quality, user-centric solutions. Our remote-friendly work culture allows us to attract top talent from across the US and Canada. Forethought has been recognized for its innovation, including winning TechCrunch Disrupt and being named to Forbes' Next Billion-Dollar Startups list. Backed by over $92M in VC funding from leading investors such as NEA and Sound Ventures, we're rapidly scaling our operations to meet the growing demand for our transformative AI-driven customer service platform. We offer a dynamic and challenging work environment with opportunities for significant career growth in a rapidly expanding market. We're a team of experienced professionals from companies like Facebook, Dropbox, and LinkedIn, united by our commitment to building a better future for customer service. If you're passionate about AI and are looking to make a substantial impact in a rapidly growing company, Forethought is the place for you.