Virtuous

Virtuous is an information technology and communication company.

11-50 employees
Founded 1996
Information and Communications Technology (ICT)
Private Company

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions12

Remote, USAFull-TimeNonprofit SaaSPosted
  • Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk.
  • Troubleshoot payment processing issues across Virtuous Giving and Raise, including failed transactions, checkout errors, and webhook failures.
  • Manage payment gateway integrations, including diagnosing configuration issues for Stripe, Stax, Authorize.net, and PayPal.
  • Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, and chargebacks.
  • Validate potential product defects, document findings, and collaborate with Engineering through Jira.
  • Collect logs and account data to identify patterns, edge cases, or systemic issues.
  • Provide timely updates and workarounds to customers to ensure resolution of complex technical issues.
JiraTroubleshootingTechnical support+3 more
Showing 1 of 12 positions

About Virtuous

Virtuous pioneers responsive fundraising software, empowering nonprofits to build deeper donor relationships and inspire global generosity. You will craft solutions that help mid-sized charities in fundraising, marketing, volunteerism, and online giving. Virtuous has secured $141M in funding over 8 rounds, including a recent Series C, demonstrating strong growth and market impact. The company has been recognized on the Inc. 5000 list for three consecutive years.

How We Work

Virtuous embraces a fully remote work model, allowing you to contribute from anywhere in the USA, with optional office access in Phoenix, AZ. Our culture champions radical generosity, encouraging you to volunteer and go the extra mile for colleagues and customers. We foster an environment of curiosity, candid feedback, and joyful service, believing life is too short not to love what you do. You will celebrate team wins and build relationships with diverse individuals, always assuming good intent.

Engineering at Virtuous

You will develop and enhance a responsive fundraising platform, integrating features for donor management, marketing automation, and online giving. Engineers at Virtuous solve complex problems related to nonprofit CRM technology, data integration, and AI-powered insights. You will work with integrations and APIs, querying, and reporting. We are operationalizing AI to improve productivity and efficiency for nonprofits, pushing the boundaries of what's possible in the sector.

Why Join Us

  • Inspire global generosity by building tools that transform nonprofit fundraising.
  • Join a growing company with $141M in funding and Inc. 5000 recognition for three years.
  • Work remotely with a supportive team that values work-life balance and radical generosity.
  • Contribute to a product that uses AI and advanced integrations to solve real-world problems for charities.
  • Receive competitive pay, unlimited PTO, and generous parental leave benefits.

Benefits & Perks

  • Market competitive pay leveraging Carta data
  • 401(k) retirement plan with company matching - 50% match up to 6% of compensation after 90 days
  • Unlimited PTO, plus paid volunteer days and company holidays
  • Employer-contributed healthcare (medical, dental, vision), HSA/FSA options, and dependent plans
  • 12 weeks primary parent leave, 4 weeks secondary parent leave (full pay, includes adoption)
  • Employee recognition through Bonusly for birthdays, anniversaries, and achievements
  • Exciting company outings and events to build community

Tech Stack

widgets

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