Technical Integration Specialist (Remote - AMER)

Proven experience in customer support or technical support roles. Strong knowledge of web services, APIs, and integration best practices. Excellent communication and interpersonal skills. Ability to explain technical concepts to non-technical audiences. Detail-oriented with a commitment to delivering exceptional customer support. Problem-solving skills and a proactive approach to issue resolution. Experience working with open source libraries (bonus). JavaScript web application development and integration patterns (bonus). Familiarity with A/B testing (bonus). Understanding of server side and client side contexts (bonus). Network request routing / HTTP (bonus).

Collaborate with customers to understand their technical integration needs and goals. Provide expert education and assistance on integrating with our APIs and utilizing our open source libraries. Assist customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success. Act as a liaison between customers and other technical resources to ensure a smooth integration process. Respond promptly to customer inquiries and provide clear and concise explanations. Monitor customer integration health. Maintain up-to-date knowledge of our products and services. Document customer interactions, common issues, and solutions. Contribute to and assist in maintaining integration documentation and resources.