Proven experience in customer support or technical support roles Knowledge of REST-based web services, APIs, and integration best practices Excellent communication and interpersonal skills Detail-oriented mentality Strong problem-solving skills Familiarity with structured data formats (JSON, CSV) Familiarity with debugging tools (e.g., browser developer tools, Postman, logs) Familiarity with A/B testing, server/client side contexts, network request routing / HTTP Familiarity working with open source libraries, JavaScript web application development and integration patterns