Manage, coach, and develop a team of 2–3 SMB Customer Success Managers.
Build a performance culture grounded in clear metrics and accountability.
Design and operationalize a digital-first CS motion for high-volume SMBs.
Build and optimize automated lifecycle programs like onboarding and renewal campaigns.
Develop digital touchpoints including in-app messaging and email nurture sequences.
Own GRR and NRR targets for the SMB segment.
Monitor customer health signals and proactively address churn risk.
Partner with Account Managers to drive expansion and upsell opportunities.
Build dashboards to provide visibility into team performance and segment-level risk.
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About EvenUp
EvenUp is on a mission to close the justice gap, leveraging technology and AI to empower personal injury lawyers and victims. We streamline legal processes, enabling law firms to secure faster settlements and higher payouts. Our AI-powered platform helps over 2,000 law firms nationwide by automating document generation and providing data-backed insights. We process over 1,600 demands and medical chronologies weekly, helping to resolve over $436 million from missing documents alone. Our products significantly increase the likelihood of hitting policy limits by 69%.
How We Work
EvenUp fosters a culture of continuous improvement, encapsulated by our "1% Better Every Day" philosophy. We embrace feedback, learn from mistakes, and constantly expand our capabilities. Our team operates with a hybrid work model, combining remote flexibility with vibrant hubs in San Francisco and Toronto. We believe in collaboration and building processes as we scale, thriving in a fast-changing environment. Our teams, including legal, engineering, data science, and growth, comprise experts from leading companies who are passionate about using technology for impact.
Engineering at EvenUp
EvenUp's engineering team tackles never-before-solved problems, building products at scale quickly. We are pioneering AI-driven solutions in the legal tech space, with a proprietary AI layer called Piai™. Piai™ is trained on hundreds of thousands of injury cases and millions of medical records to generate demands using a mix of ML and GenAI, sometimes without human oversight. Our engineers, product managers, designers, and machine learning scientists collaborate to deeply understand user workflows and build innovative tools that transform personal injury law. We prioritize continuous improvement in our products and ourselves.
Why Join Us
Drive meaningful social impact by helping close the justice gap with AI.
Join a rapidly growing vertical SaaS company backed by top-tier VCs, including Bessemer Venture Partners and Bain Capital Ventures.
Work on cutting-edge AI and machine learning challenges with a team of brilliant individuals.
Contribute to a flexible, hybrid work environment that values continuous learning and growth.
Shape the future of legal tech and redefine how personal injury cases are handled.
Benefits & Perks
Choice of medical, dental, and vision insurance plans for you and your family.
Flexible paid time off, sick leave, and 10+ US observed holidays (Canadian statutory holidays for Canada-based employees).
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
Local in-person meet-ups and team-based off-sites.