Director of Performance

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Requirements:

• 6+ years of experience in an operational leadership position
• Demonstrated ability to hire and develop front-line workforce team members
• Proven experience in leading teams to achieve high levels of performance and efficiency.
• Strong analytical skills with the ability to translate data into actionable performance strategies.
• Demonstrated success in developing and executing plans that improve operational metrics and drive business growth.
• Effective alignment of cross-functional teams to achieve shared performance goals.
• A track record of doing all of the above in a fluid and fast-paced work environment, dealing with complex subject matter

Responsibilities:

• Own the day-to-day performance and delivery of the legal operations team
• Lead efforts to streamline and scale operational processes, aligning them with the company’s performance goals
• Build and manage a high-performing team, fostering a culture of accountability, innovation, and excellence in execution
• Coach and develop junior managers into effective and active leaders, driving best practices throughout the org
• Build compensation structures and incentive plans to drive optimal performance
• Ensure adherence to quality standards in the delivery process
• Develop and implement systems to monitor performance and quality
• Design and execute strategies to improve operational efficiency, productivity, and financial outcomes
• Partner with leaders across departments to identify performance bottlenecks and drive improvements
• Establish and track key performance indicators using data-driven insights to drive continuous improvements