Technical Customer Support Engineer - AMER (EST)

Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems. Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer. Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment. Strong written and verbal English and German communication skills and the ability to work fully remote with reliable connectivity. A mindset of teamwork, global engagement, empathy, and solving challenging problems. A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet. The ability to build trusted relationships with colleagues, customers, and partners. Self-driven, curious, and eager to continuously learn and grow.

Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings. Develop solutions based on ClickHouse Cloud and ClickHouse open-source for users, community, and customers. Work closely with global Support Services, Engineering, Go To Market, and Product Management teams. Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers. Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Provide professional response, on-call coverage, and guidance within SLAs on technical cases. Build strong, trusted relationships with colleagues, customers, and partners.