Technical Customer Support Engineer - AMER (EST)

Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains like SQL databases, OLAP, cloud-native SaaS, distributed systems. Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer. Availability according to scheduling for 24x7 Support in a global, distributed environment. Strong written and verbal English communication skills. Ability to work fully remote with reliable connectivity. Mindset of teamwork, global engagement, empathy, and problem-solving. Sense of adventure and urgency. Ability to build trusted relationships with colleagues, customers, and partners. Self-driven, curious, and eager to continuously learn and grow.

Support and guide users, customers, and prospects via cases, chat, Slack, community, and meetings. Develop solutions based on ClickHouse Cloud and open-source for documentation, knowledge base, blogs, meetups, webinars, and training. Collaborate with global Support Services, Engineering, Go To Market, and Product Management teams. Assist with mentoring, training, and knowledge sharing. Deliver excellent customer service as a first-line technical engineer. Provide professional response, on-call coverage, and guidance within SLAs. Build strong, trusted relationships with colleagues, customers, and partners.