Customer Support Representative (Remote)

Customer Service Experience Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred Strong problem-solving capabilities Excellent verbal and written communication skills Bachelor or Associate's degree preferred A remote work environment that is compliant with cybersecurity and other company workplace policies

Provide customer service over the phone, through email, and ECP’s ticketing system Provide support to end users as the first point of contact for questions, troubleshooting, and issues Clarify customer's reason for a support request Determine the cause of any problems Select and explain the best solution to solve the problem Expedite correction or adjustment Follow up to ensure resolution Maintain customer records by updating account information Follow best practices for documentation in ECP’s ticketing system Contribute to company-wide initiatives Become a product expert Provide product enhancement ideas to Product Management team Contribute to team goals Participate in ECP’s rotating on-call schedule Consistently meet performance metrics and KPIs