Customer Support Representative

Fluent English speaker; subject to verification via assessment. 1+ years of experience in a contact center or technical support environment; or 2+ years of related customer support experience. Communicate optimistically, clearly, and professionally with clients. Eagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures. Strong multitasking skills with the ability to self-manage workload. Critical thinker with the ability to assess and provide proactive advice and solutions. Reliable self-starter with excellent attendance and time management skills. High School Diploma or GED required.

Deliver best-in-class customer experiences by managing cases through phone, chat, and email inquiries. Troubleshoot technical issues, diagnose root causes, and find answers through established resources. Acquire and maintain a thorough understanding of Procore’s business model, system, and technologies. Meet and exceed key performance indicators (KPIs). Partner with Procore SMEs/departments to resolve complex customer issues. Maintain accurate documentation, record keeping, and data security. Demonstrate a positive attitude and respect for coworkers and customers. Convey Procore’s culture and values in every interaction.