B2B Customer Support Representative
Company:Keeper Security
Location:Chicago, IL metro area
Languages:English
Seniority level:Entry, 1+ years
Experience:1+ years
Skills:
SalesforceMicrosoft OfficeTroubleshootingTechnical supportCustomer support
Requirements:
1+ years of experience in a technical support role Experience with Google Docs and MS-office tools Excellent communication and presentation skills, both written and verbal Ability to work independently and as part of a team in a fast-paced, high-growth environment Proven history of maintaining a high level of professionalism with customers
Responsibilities:
Answer incoming customer calls, tickets, and chats regarding product problems, service questions, and general client concerns. Stay up-to-date on product knowledge and collaborate with teams on policy changes. Escalate in-depth issues to the Tier 2 team when necessary. Provide excellent B2B customer service and support. Maintain high professionalism and build positive rapport with customers.
