- Manage, hire, train, and coach a team of RCM associates and contractors.
- Oversee daily revenue cycle tasks including coding, claims, payment posting, denial management, and A/R follow-up.
- Lead high-priority projects such as client implementations and process overhauls.
- Track and report on KPIs like clean claim rate, days in A/R, and net collection rate.
- Engage with clients to build trust and ensure service satisfaction.
- Maintain HIPAA compliance and documentation standards.
Project ManagementPeople Management