Customer Support Representative (Employee Health Insurance)

1-2 years of experience in a customer service or sales role. Highly productive with good multitasking skills. Passion for helping people, especially with health insurance. Ability to work in a high-volume contact center environment. Familiarity with support ticketing and/or support CRM software tools. Fantastic oral and written communication skills. Strong desire to help small businesses and their employees navigate health insurance questions.

Assist potential customers with navigating online insurance shopping and obtaining quotes. Answer and resolve administrative and billing questions for existing customers. Ensure customer inquiries are responded to quickly and thoroughly. Use multiple communication channels (phone, chat, email) and support ticketing software. Propose process and product solutions to improve customer experience.