- Conduct outreach to patients and/or parents/caregivers to confirm initial appointments and provide education regarding services, processes, and expectations
- Obtain required consents and releases of information (ROIs)
- Respond to patient and parent/caregiver inquiries and triage requests including scheduling, medication refill requests, forms, notes, and lab orders
- Coordinate care and communication with primary care providers and external healthcare providers
- Manage and process clinical correspondence, forms, and letters including school medication forms, work/school excuse notes, and FMLA documentation
- Support prescription management and laboratory orders through communication with patients, pharmacies, and labs
- Perform additional duties within the scope of CMA certification as assigned
EHR