aptihealth

aptihealth, inc. is a behavioral health engagement company that leverages technology to integrate physical and behavioral healthcare. Their digital platform connects medical providers, specialists, and patients, providing effective virtual care to improve mental health outcomes.

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Jobs at this company:

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📍 United States

🧭 Full-Time

💸 68000.0 - 90000.0 USD per year

🔍 Healthcare

  • Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC) or equivalent clinical level license
  • Must possess an unrestricted New York license
  • 3+ years’ experience providing individual counseling
  • Direct experience with children ages 5-11 required
  • Display competency in providing counseling services to a diverse population utilizing a variety of counseling approaches
  • Provide high-quality care to members virtually through individual counseling
  • Create detailed care plans using aptihealth innovative tools, including goal setting and outcome tracking
  • Work in close collaboration with physicians, and care teams
  • Track and document patient progress and clinical findings

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAgile methodologiesEmpathyActive listeningData entryCustomer support

Posted 9 days ago
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📍 United States

🧭 Full-Time

💸 68000.0 - 90000.0 USD per year

🔍 Healthcare

  • Licensed Clinical Social Worker (LCSW) or equivalent clinical level license
  • Must possess an unrestricted New York license
  • 3+ years’ experience providing individual counseling
  • Display competency in providing counseling services to a diverse population utilizing a variety of counseling approaches
  • Provide high-quality care to members virtually through individual counseling
  • Create detailed care plans using aptihealth innovative tools, including goal setting and outcome tracking
  • Work in close collaboration with care teams
  • Track and document patient progress and clinical findings

Communication SkillsAnalytical SkillsCollaborationCustomer serviceTime ManagementDocumentationInterpersonal skillsAdaptabilityRelationship buildingProblem-solving skillsTeamworkEmpathyActive listeningStrong communication skills

Posted 9 days ago
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📍 United States

🧭 Full-Time

💸 68000.0 - 90000.0 USD per year

🔍 Behavioral Healthcare

  • Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC) or equivalent clinical level license
  • Must possess an unrestricted New York license
  • 3+ years’ experience providing individual counseling
  • Display competency in providing counseling services to a diverse population utilizing a variety of counseling approaches
  • Provide high-quality care to members virtually through individual counseling
  • Create detailed care plans using aptihealth innovative tools, including goal setting and outcome tracking
  • Work in close collaboration with care teams
  • Track and document patient progress and clinical findings

Communication SkillsWritten communicationInterpersonal skillsExcellent communication skillsAdaptabilityActive listening

Posted 9 days ago
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📍 United States

🧭 Temporary

💸 24.0 - 25.0 USD per hour

🔍 Healthcare

  • High School diploma or GED required, Associate degree strongly preferred
  • 1-2 years of experience in a customer service or call center role
  • Excellent communication skills, both verbal and written
  • Proven problem-solving skills & commitment to follow-through
  • Highly organized with attention to detail and accuracy; ability to multi-task
  • Tech-savvy; able to work among multiple software- and web-based applications and platforms
  • Must have reliable internet to be able to perform remote work
  • Ability to work in a HIPAA-compliant manner with sensitive and private data, communicating with patients in an empathetic and professional manner
  • Ability to work independently and as part of a team
  • Previous experience in medical office environment a plus
  • Experience with Zendesk or similar ticketing systems for managing customer inquiries and support requests preferred
  • Answer incoming phone calls and respond to patient inquiries, complaints, and customer service support requests
  • Provide accurate and detailed information about the company’s offerings and services
  • Identify and escalate priority issues to the appropriate personnel; seek answers to questions when necessary and communicate answers and resolutions back to patients via email and phone
  • Manage customer-service related electronic tickets, conduct tasks as required and follow-up with patients to provide resolution details and answer follow up questions
  • Document all call information according to standard operating procedures; upload patient chart data and add contact notes as necessary
  • Assist patients with scheduling and re-scheduling appointments

Communication SkillsCustomer serviceMicrosoft Office SuiteProblem-solving skillsData entryCustomer support

Posted 9 days ago
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📍 United States

🧭 Full-Time

💸 90000.0 - 110000.0 USD per year

🔍 Behavioral Healthcare

  • Licensed Clinical Psychologist in New York State (PsyD, PhD)
  • 3+ years’ experience in diagnostic assessment and formulation
  • 3+ years’ experience in providing individual therapy
  • Conduct a comprehensive, high-quality intake assessment to identify new patients' needs and barriers using a proprietary biopsychosocial assessment
  • Communicate effectively with patients while exhibiting competencies in diagnostic assessment/formulation and the provision of behavioral health services
  • Provide treatment recommendations at the conclusion of the intake assessment and collaborate with other members of the clinical team to ensure a coordinated and seamless transition to ongoing care
  • Maintain an accurate, confidential, and detailed record of patient assessment and ensure compliance with relevant intake documentation and regulations
  • Assess and screen patients for any potential crisis situations or urgent mental health needs

Communication SkillsDocumentationInterpersonal skillsProblem-solving skillsEmpathyActive listeningData entry

Posted about 1 month ago
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