Customer Support Representative

Posted 3 months agoViewed

50000 - 60000 USD per year

TexasSouth CarolinaNorth CarolinaColoradoFloridaUtahAnd GeorgiaFull-TimeSoftware

Company:Connecteam

Location:Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia, EST, PST

Languages:English

Seniority level:Entry, 1+ year

Experience:1+ year

Skills:

Communication SkillsProblem SolvingCustomer serviceWritten communicationVerbal communicationTroubleshootingClient relationship management

Requirements:

At least 1 year of experience in a customer support role or client facing environment. Superb written and verbal communication skills. Service-oriented personality with a can-do attitude and strong problem-solving skills. Tech-savvy with a Startup mentality. Ability to work remotely from Mon-Fri.

Responsibilities:

Be the main point of contact for customers through various communication channels. Deliver fast service while maintaining a high performance level. Educate clients on best practices in Connecteam. Provide live feedback to the Customer Success team regarding missing capabilities and feature requests.