Customer Support Representative (CSR)

2+ Years Experience with product support, training, troubleshooting, and technical documentation Previous experience in a customer-facing role, preferably in B2B software or technology sales A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively Strong communication and interpersonal skills, with the ability to deescalate difficult customer situations Exceptional problem-solving abilities Emphasis on speed to reply and resolve Startup experience is a strong plus Experience with support systems like Zendesk is a plus Data and analytical skills are a plus Self-motivated, with a strong sense of ownership and a desire to contribute to the growth and success of a startup

Provide technical support and training to customers Manage inbound ticket queue, phone call queue, and inbound chat support Create and own customer-facing knowledge base Create and maintain customer-facing documentation, tutorials, and training materials Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs Implement new processes to increase the scalability of our team