Continuing Care Coordinator

Bachelor’s degree in health sciences, communications, psychology, social work, or related field. Minimum of 2 years of relevant work experience in healthcare, preferably in customer/patient-facing roles. Strong interpersonal, relationship-building, and listening skills. Metrics- and results-oriented mindset. Excellent written and verbal communication skills. Extreme organization and attention to detail. Work authorized in the United States. Native or bilingual English proficiency. Ability to thrive in a fast-paced environment and learn quickly. Proficient in Salesforce and Google Suite/MS Office.

Provide treatment updates to referring providers. Develop comprehensive and clinically appropriate discharge plans for clients. Identify appropriate aftercare resources for clients. Engage with clients to facilitate a smooth transition. Maintain a nationwide provider database. Communicate with referral providers about new referrals and necessary information. Document case management contacts and communicate updates to the treatment team. Collaborate with internal stakeholders and Clinical Outreach and Partnerships teams. Adhere to policies and procedures and achieve performance metrics.