- Lead a team of 10+ Admissions Coordinators handling inbound and outbound calls from prospective clients, families, and referral sources.
- Hire, train, and conduct performance reviews for Admissions Coordinators.
- Coordinate team schedules and workload distribution.
- Deliver contact center service levels and call quality.
- Ensure timely coordination and communication with prospective clients, families, and referral sources.
- Guide the team in supporting each client's admissions process and resolving concerns about the program.
- Coordinate with internal teams to meet time-to-admission and client satisfaction KPIs.
- Develop and implement best practices across the Admissions and Discharge process.
- Partner with Executive Leadership to report on Admissions team performance.
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