- Answer inbound calls, inquiries, and referrals from clients, families, and providers.
- Screen callers for fit with the programs.
- Explain PHP and IOP in plain, caring language.
- Verify insurance.
- Coordinate assessments, intake dates, and paperwork.
- Follow up until each caller is scheduled or referred elsewhere.
- Track every lead in the CRM and EMR accurately and in a HIPAA-compliant manner.
CRM