Manager, Inside Sales
C
Charlie HealthBehavioral healthcare
Remote, United StatesFull-TimeManager
SalaryThe total target base compensation for this role will be between $80,000 and $95,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus.
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Job Details
- Experience
- 3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Reps
- Required Skills
- SalesforceMicrosoft OfficeMultitaskingGoogle WorkspaceHIPAA
Requirements
- Have 3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Representatives.
- Have experience with Salesforce.
- Be proficient at multitasking in a fast-paced environment.
- Be proficient in Microsoft Office and Google Suite.
- Behavioral health experience is a plus.
- Familiarity with HIPAA policies is a plus.
- Complete state background checks required for clearance to see clients; Florida requires a fingerprint-based background check.
Responsibilities
- Lead a team of 10+ Admissions Coordinators handling inbound and outbound calls from prospective clients, families, and referral sources.
- Hire, train, and conduct performance reviews for Admissions Coordinators.
- Coordinate team schedules and workload distribution.
- Deliver contact center service levels and call quality.
- Ensure timely coordination and communication with prospective clients, families, and referral sources.
- Guide the team in supporting each client's admissions process and resolving concerns about the program.
- Coordinate with internal teams to meet time-to-admission and client satisfaction KPIs.
- Develop and implement best practices across the Admissions and Discharge process.
- Partner with Executive Leadership to report on Admissions team performance.
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