Care Experience Specialist
C
Charlie Health Behavioral Health OperationsBehavioral Health
United StatesFull-TimeEntry
Salary45000 - 55000 USD per year
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft OfficeCustomer serviceCRM
Requirements
- Minimum 2 years experience working in a customer/patient success or support role
- Experience working with young adults and adolescents (healthcare setting preferred)
- 1-2 years of Salesforce experience (or equivalent CRM platform) required
- 1-2 years of experience using contact center technology
- Strong ability to multitask and work in a fast-paced environment
- Demonstrates a high level of emotional intelligence
- Knowledge of HIPAA policies and procedures
- Work authorized in the United States and native or bilingual English proficiency
- Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)
Responsibilities
- Answer inbound calls, emails, and texts to resolve patient and family concerns
- Act as a liaison between patients and internal Charlie Health teams
- Support client-related requests from the Clinical Care team
- Identify and resolve issues with treatment attendance
- Communicate aftercare resources and schedule appointments
- Manage client schedules and appointments
- Complete all documentation in a timely and accurate manner
- Adapt to organizational change
- Meet determined KPIs
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