Customer Care Specialist

2+ years in a customer-facing support or communications role. Experience managing social channels or online customer communities (Facebook Group preferred). 1+ years of experience working with a CRM platform (Zendesk, Kustomer, or Gorgias). Familiarity with Braze is a plus. Excellent copywriting and editing skills. Open to traveling for team building opportunities. Emotionally intelligent, solution-oriented communication. Organized, detail-oriented, and comfortable navigating multiple tools. Motivated, positive, proactive, and transparent attitude. Passion for healthy living and brightening customers’ days.

Respond to customer comments and questions across email, phone, SMS, live chat, and social media, meeting resolution targets. Moderate the Facebook Group and other brand communities, reviewing posts and ensuring adherence to guidelines. Produce a weekly social community roundup for product, grocery, and customer service insights. Engage on Reddit and Trustpilot to strengthen online reputation. Identify emerging topics on social channels and translate them into actionable insights. Lead quality control for brand voice, tone, and engagements. Support lifecycle messaging through Braze for issue and shipping communications. Maintain Zendesk macros, Help Center FAQs, and AI-Agent templates.