Customer Care Representative

Experience working behind the desk of a wellness business Previous experience in a role requiring impeccable written communications Ability to problem solve on your feet Ability to identify opportunities for process improvement Ability to explain complex issues clearly Great at multi-tasking Team player Organized, self-sufficient, and a go-getter Four-year post-secondary education/Bachelor's degree (preferred) 1-2 years experience in Customer Support, Communications/PR, or social-oriented role

Support partners by answering questions via chat or email Conduct Zoom calls to walk through inquiries Guide new partners through onboarding and migration Host weekly webinars Troubleshoot and solve problems quickly Advocate for partners and for Arketa Report on customer insights and feedback