Customer Care Specialist (PST)

Bachelor's degree (B.A. or B.S.) preferred, or equivalent relevant experience. 2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience preferred. Understanding of effective order and case management practices. Familiarity with CRM tools, preferably Salesforce. Strong organizational and time-management skills. Analytical skills to evaluate data, trends, and customer feedback. Strong interpersonal skills, including active listening, empathy, and problem-solving. Proven success in managing orders and cases with high-performance outcomes. Flexibility to adapt to evolving business needs and industry trends. Expertise in partnering with a Sales team to drive growth and customer retention. Demonstrate or acquire comprehensive understanding of PHI protection and adhere to HIPAA compliance standards.

Manage and monitor orders and cases from submission to completion. Perform outbound communication with physician offices to resolve order issues. Address inbound calls, resolve customer inquiries, and provide support. Partner with the Sales team to anticipate customer needs and enhance retention. Collect and analyze customer feedback and trends for continuous improvement.