Technical Solutions Specialist (Customer Success)

Strong technical understanding of Microsoft 365 (SharePoint, Teams, Entra, Purview, Power Platform, Azure). Experience with PnP provisioning, APIs, webhooks, automation, scripting, and integration patterns. Ability to diagnose, debug, and resolve complex enterprise technical scenarios. Excellent communication skills for both technical and non-technical audiences. Ability to translate conceptual requirements into technical solutions and vice versa. Collaborative mindset — works smoothly with Product, Engineering, Sales & CS. Proficiency with PowerShell / PnP PowerShell for automation and enterprise provisioning. Experience integrating with Microsoft Graph API using SDKs and best practices. Solid grasp of governance/compliance requirements and Purview configuration. Experience building analytics solutions in Power BI and workflows in Power Automate/Azure Functions. Ability to leverage AI development tools (ChatGPT, Claude) for code generation, debugging, and automation.

Own technical onboarding components including API integrations, webhooks, Power Platform, Power BI, Azure Functions, and PnP provisioning. Participate in technical discovery to uncover integration, governance, and automation needs. Deliver technical enablement sessions for admins, architects, and technical SMEs. Create reusable assets: integration guides, scripts, diagrams, API examples, architecture patterns. Advise customers on programmatic setups, governance approaches, automation best practices. Triaging advanced issues in collaboration with Product & Engineering. Support managed evaluations: defining technical success criteria, validating configuration, reducing friction. Join discovery calls to understand tech requirements and translate them into solution approaches. Configure POC environments demonstrating Orchestry’s advanced capabilities. Maintain prototypes in Power Automate, Power BI, Agents, Azure Functions. Contribute to RFPs, proposals, and documentation including security/compliance responses. Maintain & optimize demo environments with rich, realistic data and advanced scenarios. Create presales enablement: diagrams, integration patterns, competitive technical differentiators. Own advanced troubleshooting and reduce escalations to Product/Engineering. Perform intermediate debugging and root-cause analysis. Maintain internal documentation, FAQs, and advanced troubleshooting playbooks. Create enablement pathways for CS, Sales, and Support teams.