Charlie Health

👥 501-1000💰 $850,000 Seed almost 5 years agoMental Health Care💼 Private Company

Charlie Health is a virtual mental healthcare company specializing in high-acuity treatment for teens and young adults. They offer evidence-based Intensive Outpatient Programs combining group therapy, individual therapy, and family therapy.

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Jobs at this company:

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🔥 Learning and Development Associate

Posted 8 days ago

🧭 Full-Time

💸 62000.0 - 88000.0 USD per year

🔍 Healthcare

🔧 Requirements

2+ years of experience in Learning & Development, training, or enablement—preferably supporting sales, customer-facing, or fast-paced operational teams
Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids
Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences
Prior experience in behavioral health, healthcare, or a mission-driven organization is a plus
Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred
Bachelor's degree in a related field (e.g., Education, Organizational Development, Communications) preferred
Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority
Native-equivalent fluency in English and authorization to work in the United States
Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment

💡 Responsibilities

Lead engaging, high-impact virtual training sessions for new hires across the Care Delivery Department, including Admissions, Care Experience, and Clinical Admissions, ensuring alignment with role-specific workflows and expectations
Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning
Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams
Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities
Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance
Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
Work with the Sr Director of Admissions, Director of Outreach Training, Onboarding & Development, Care Experience, Business Operations, and Executive Leadership to ensure strategies and tactics support business, growth, and mission across departments
Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates
Contribute to the development of a high-performing, mission-aligned team capable of rapidly and effectively connecting clients to care

Posted 8 days ago

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🔥 Group Facilitator

Posted 8 days ago

🧭 Part-Time

🔧 Requirements

Must be available during late afternoons and evenings on weekdays (3-8pm MT on Monday to Thursday) and on Saturdays to meet the schedules of our adolescent and young adult clients
Master’s degree in mental health or related field required (see below for full list)
Experience working with youth and young adults
Well versed in a variety of modalities and feel confident integrating them into your treatment approach (DBT, CBT, EMDR, MI certification is a plus)
Passionate about the benefits of group treatment and skilled in conducting group treatment
Ability to work effectively in a team
Creative and engaging, especially over video!
The technical ability to run effective telehealth sessions
Reliable WIFI connection when meeting with clients
Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis

💡 Responsibilities

Complete all Onboarding requirements within 2 weeks of start date
Meet with your assigned Charlie Health Group Quality Supervisor or Group Quality Director at a minimum of 1x/month for required check-in
Respond to all email and Slack communication promptly (within 48 hours of receiving a communication)
Review the curriculum aligned to group assignment prior to group start time
Arrive ~10 minutes early to scheduled group time and facilitate all groups for the entirety of the hour
Facilitate groups following Charlie Health best practices and using assigned and most up to date Charlie Health curriculum
Facilitate groups across age groups and cohorts, including Integrative curriculum, Support Staffing and Wellness Hour as needed
Foster client engagement and group cohesion throughout the session, encouraging client participation and fostering camera-on culture
Following all operational policies and procedures as indicated by Charlie Health best practices
Participate in collaborative Treatment Team (Tuesdays) and Group Supervision (every other Friday) with your assigned Charlie Health Group Quality Supervisor or Group Quality Director, peers and other Clinical Leadership team members
Work collaboratively and respectfully across the care team including with Primary Therapists, Care Experience Specialists and Care Coaches
Communicate clearly, professionally, and promptly with all clients, staff, families, agencies, and referents
Monitor your treatment documentation to ensure all of your notes are completed within required 24 hour timeframe and meet agency and professional standards per DHCS and The Joint Commission standards
Maintain and model professional ethics, including appropriate boundaries and confidentiality
Other duties as assigned

Posted 8 days ago

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🔥 Clinical Admissions Manager

Posted 8 days ago

🧭 Full-Time

🔍 Mental Health

🔧 Requirements

2+ years of behavioral health admissions supervisory/management experience required
Masters degree in mental health or a related field required
Independent mental health licensure is required (all disciplines welcome)
Salesforce experience preferred, familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, Office, EMR
Experience working with teens and young adults preferred
Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment
Ability to energize, motivate, communicate, and build rapport at all levels within an organization
High proficiency in navigating electronic medical record systems
Work authorized in the United States and native or bilingual English proficiency
Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services

💡 Responsibilities

Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators
Leads supervision, promoting growth and development including, but not limited to: Performance reviews, Weekly one-on-one check-ins, Team meetings, Hiring, training, coaching, and development, Developing growth plans
Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming
Complete monthly chart audits to ensure compliance and quality assurance
Collaborate with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle Management, and Utilization Review identifying opportunities for growth while developing, enhancing, and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process
Collaborates with teammates and determines admissions best practices, develops and revises admission policies and procedures
Handles instances of escalation, provides service recovery, and determines the best course of action
Demonstrate personable and competent communication skills to build rapport with clients in a compassionate, inclusive, and professional manner
Present programming information in a thorough and supportive manner to help clients gain access to care
Complete HIPAA-compliant virtual biopsychosocial assessments for adolescents and young adults with various mental health concerns
Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment
Construct provisional mental health diagnoses utilizing DSM-V criteria
Document client information in accordance with regulatory standards using electronic medical record
Assign treatment team members and group schedules while informing staff of new admissions
Goal-oriented and motivated by increasing access and removing barriers to mental health care
Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

Posted 8 days ago

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🔥 Client and Family Liaison

Posted 24 days ago

📍 United States

🧭 Full-Time

💸 40000.0 - 53000.0 USD per year

🔍 Healthcare

🔧 Requirements

2+ years in a behavioral health company, healthcare administration, treatment centers, insurance, customer service, call center
Strong communication skills and a compassionate client-centered demeanor
Case management skills demonstrated high levels of organization and ability to track workflows through various tools
Knowledge of HIPAA and confidentiality requirements regarding patients and strict maintenance of records
Demonstrated track record of exceeding performance measures
Strong interpersonal, relationship-building and listening skills, with a natural, consultative approach

💡 Responsibilities

Interface daily with treatment teams, clients and family around questions related to peer reviews, appeals and insurance concerns, including how to advocate on behalf of their loved ones
Call insurance plans in a timely manner to schedule time-sensitive peer reviews
Act as a liaison between Admissions, UR and the treatment teams to ensure a seamless and supportive client and family experience from start to finish
Quickly and effectively communicate with clinical team members, insurance plans and families given tight turn around times for the process

Communication SkillsCustomer serviceClient relationship management

Posted 24 days ago

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🔥 Psychiatric Mental Health Nurse Practitioner (Washington)

Posted 29 days ago

📍 United States

🧭 Part-Time

🔍 Mental Healthcare

🔧 Requirements

Masters of Science in Nursing with a Psychiatric/Mental Health emphasis from an accredited program
Must be licensed as a Psychiatric Mental Health Nurse Practitioner (PMHNP)
3+ years experience working as a PMHNP; IOP, PHP, and/or IP experience is preferred
Experience working with adolescents and young adults
Commitment to delivery of high-quality, cost-effective health care
Ability to communicate and work proficiently with medical staff, patients, clinical support and administrative staff
Proficiency in use of electronic health records
Requires computer and internet skills, including Microsoft Word and Outlook

💡 Responsibilities

Provides direct patient care for medication management, diagnostic evaluations and medical assessments
Provides patient education regarding medications, risks, benefits and reasonable outcome expectations.
Works diligently with support staff to ensure proper patient communication and follow up
Participates in treatment team meetings
Assists Medical Directors with patient-facing tasks as needed
Perform other duties as assigned by Medical Director

Posted 29 days ago

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🔥 Psychiatric Mental Health Nurse Practitioner (Texas)

Posted 29 days ago

📍 United States

🧭 Part-Time

🔍 Mental Healthcare

🔧 Requirements

3+ years experience working as a PMHNP; IOP, PHP, and/or IP experience is preferred
Experience working with adolescents and young adults
Commitment to delivery of high-quality, cost-effective health care
Proficiency in use of electronic health records
Requires computer and internet skills, including Microsoft Word and Outlook

💡 Responsibilities

Provides direct patient care for medication management, diagnostic evaluations and medical assessments
Provides patient education regarding medications, risks, benefits and reasonable outcome expectations.
Works diligently with support staff to ensure proper patient communication and follow up
Participates in treatment team meetings
Assists Medical Directors with patient-facing tasks as needed
Perform other duties as assigned by Medical Director

MS Office

Posted 29 days ago

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🔥 Psychiatric Mental Health Nurse Practitioner (New York)

Posted 29 days ago

📍 United States

🧭 Part-Time

🔍 Mental Health

🔧 Requirements

Must be licensed as a Psychiatric Mental Health Nurse Practitioner (PMHNP)
3+ years experience working as a PMHNP; IOP, PHP, and/or IP experience is preferred
Experience working with adolescents and young adults
Proficiency in use of electronic health records

💡 Responsibilities

Provides direct patient care for medication management, diagnostic evaluations and medical assessments
Provides patient education regarding medications, risks, benefits and reasonable outcome expectations.
Works diligently with support staff to ensure proper patient communication and follow up
Participates in treatment team meetings
Assists Medical Directors with patient-facing tasks as needed
Perform other duties as assigned by Medical Director

Posted 29 days ago

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🔥 Outreach Relationship Manager (Pacific Time Zone)

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 65000.0 - 70000.0 USD per year

🔍 Healthcare

🔧 Requirements

Must be based in the Pacific Time Zone (US)
Must be fluent in English
You have 2+ years proven sales experience - owning & overachieving KPI’s
Polished interpersonal, relationship-building and listening skills, with a natural, consultative style
Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
Prior experience with Salesforce and other sales enablement tools

💡 Responsibilities

Own, manage, and expand relationships with existing referral sources across priority markets to continue to drive growth
Monitor inbound referrals and communicate with relevant parties to provide visibility into the referral to admission process
Maintain constant dialogue with referral sources when clients are referred to keep them updated throughout the referral process
Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
Design strategies to better support and engage referral partners across different channels
Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goal

Project ManagementSalesforceCommunication SkillsRESTful APIsClient relationship managementRelationship managementSales experienceMarket Research

Posted about 1 month ago

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🔥 Crisis Supervisor

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 75000.0 - 93000.0 USD per year

🔍 Mental Health

🔧 Requirements

Active clinical licensure (LCSW, LPC, LMFT, or equivalent) preferred.
Master’s degree in a mental health field required.
2+ years of experience in a supervisory or leadership role within crisis management or behavioral health settings.
Strong knowledge of crisis management protocols and best practices, including crisis de-escalation techniques and risk assessments.
Excellent communication, leadership, and interpersonal skills with the ability to provide effective feedback and coaching.
Ability to manage performance using data-driven strategies and resolve conflicts in a supportive, solution-focused manner.
Ability to work flexible hours to meet the needs of the team, clients, and programming.
Work authorized in the United States and native or bilingual English proficiency
Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.

💡 Responsibilities

Provide day-to-day supervision of the Crisis Management team, ensuring efficient distribution of crisis requests and workload balance.
Conduct performance audits on crisis interactions and documentation, offering feedback and managing performance issues as necessary.
Handle client escalations and complex cases, ensuring swift resolution and positive client outcomes.
Onboard, train, and support new Crisis Managers, ensuring they have the tools and knowledge to succeed.
Collaborate with the Care Delivery Manager to oversee scheduling, after-hours support, and weekend coverage for the Crisis Manager team.
Work cross-functionally with other department leads and supervisors to ensure effective collaboration and maintain continuity of care across the organization.

LeadershipPeople ManagementCross-functional Team LeadershipCommunication SkillsWritten communicationCoachingInterpersonal skillsTrainingActive listening

Posted about 1 month ago

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🔥 Outreach Manager (Mountain Time Zone)

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 65000.0 - 70000.0 USD per year

🔍 Healthcare

🔧 Requirements

Must be located in Mountain Time Zone
Must be fluent in English
You have 2+ years proven sales experience - owning & overachieving KPI’s
Prior experience with Salesforce and other sales enablement tools
Demonstrated experience in cold calling and proactive lead generation
Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
Ability to energize, advise & persuade senior corporate personnel
Experience working with or selling to healthcare organizations a plus

💡 Responsibilities

Create, build, and manage relationships with referral sources across priority super-regions via phone, email, and other relevant communication channels
Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
Activate new accounts by identifying potential referral sources and ensuring their successful onboarding and integration into our network
Deepen Charlie Health’s penetration across existing partnerships
Attend and lead various demonstration meetings, marketing presentations, and networking events via Zoom
Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Project ManagementSalesforceCommunication SkillsInterpersonal skillsNetworkingExcellent communication skillsRelationship buildingAccount ManagementSales experienceLead GenerationCRM

Posted about 1 month ago

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