Learning and Development Associate

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Requirements:

• 2+ years of experience in Learning & Development, training, or enablement—preferably supporting sales, customer-facing, or fast-paced operational teams
• Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids
• Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences
• Prior experience in behavioral health, healthcare, or a mission-driven organization is a plus
• Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred
• Bachelor's degree in a related field (e.g., Education, Organizational Development, Communications) preferred
• Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority
• Native-equivalent fluency in English and authorization to work in the United States
• Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment

Responsibilities:

• Lead engaging, high-impact virtual training sessions for new hires across the Care Delivery Department, including Admissions, Care Experience, and Clinical Admissions, ensuring alignment with role-specific workflows and expectations
• Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning
• Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams
• Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities
• Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance
• Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
• Work with the Sr Director of Admissions, Director of Outreach Training, Onboarding & Development, Care Experience, Business Operations, and Executive Leadership to ensure strategies and tactics support business, growth, and mission across departments
• Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates
• Contribute to the development of a high-performing, mission-aligned team capable of rapidly and effectively connecting clients to care

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