Learning and Development Associate

2+ years of experience in Learning & Development, training, or enablement—preferably supporting sales, customer-facing, or fast-paced operational teams Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences Prior experience in behavioral health, healthcare, or a mission-driven organization is a plus Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred Bachelor's degree in a related field (e.g., Education, Organizational Development, Communications) preferred Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority Native-equivalent fluency in English and authorization to work in the United States Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment

Lead engaging, high-impact virtual training sessions for new hires across the Care Delivery Department, including Admissions, Care Experience, and Clinical Admissions, ensuring alignment with role-specific workflows and expectations Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members Work with the Sr Director of Admissions, Director of Outreach Training, Onboarding & Development, Care Experience, Business Operations, and Executive Leadership to ensure strategies and tactics support business, growth, and mission across departments Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates Contribute to the development of a high-performing, mission-aligned team capable of rapidly and effectively connecting clients to care