Clinical Admissions Manager

Posted 8 days agoViewed

💎 Seniority level: Manager, 2+ years

🔍 Industry: Mental Health

🏢 Company: Charlie Health👥 501-1000💰 $850,000 Seed almost 5 years agoMental Health Care

🗣️ Languages: English

⏳ Experience: 2+ years

Requirements:

2+ years of behavioral health admissions supervisory/management experience required

Masters degree in mental health or a related field required

Independent mental health licensure is required (all disciplines welcome)

Salesforce experience preferred, familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, Office, EMR

Experience working with teens and young adults preferred

Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment

Ability to energize, motivate, communicate, and build rapport at all levels within an organization

High proficiency in navigating electronic medical record systems

Work authorized in the United States and native or bilingual English proficiency

Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services

Responsibilities:

Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators

Leads supervision, promoting growth and development including, but not limited to: Performance reviews, Weekly one-on-one check-ins, Team meetings, Hiring, training, coaching, and development, Developing growth plans

Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming

Complete monthly chart audits to ensure compliance and quality assurance

Collaborate with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle Management, and Utilization Review identifying opportunities for growth while developing, enhancing, and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process

Collaborates with teammates and determines admissions best practices, develops and revises admission policies and procedures

Handles instances of escalation, provides service recovery, and determines the best course of action

Demonstrate personable and competent communication skills to build rapport with clients in a compassionate, inclusive, and professional manner

Present programming information in a thorough and supportive manner to help clients gain access to care

Complete HIPAA-compliant virtual biopsychosocial assessments for adolescents and young adults with various mental health concerns

Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment

Construct provisional mental health diagnoses utilizing DSM-V criteria

Document client information in accordance with regulatory standards using electronic medical record

Assign treatment team members and group schedules while informing staff of new admissions

Goal-oriented and motivated by increasing access and removing barriers to mental health care

Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

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