Client and Family Liaison

Posted 24 days agoViewed

💎 Seniority level: Junior, 2+ years

📍 Location: United States

💸 Salary: 40000.0 - 53000.0 USD per year

🔍 Industry: Healthcare

🏢 Company: Charlie Health👥 501-1000💰 $850,000 Seed almost 5 years agoMental Health Care

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsCustomer serviceClient relationship management

2+ years in a behavioral health company, healthcare administration, treatment centers, insurance, customer service, call center
Strong communication skills and a compassionate client-centered demeanor
Case management skills demonstrated high levels of organization and ability to track workflows through various tools
Knowledge of HIPAA and confidentiality requirements regarding patients and strict maintenance of records
Demonstrated track record of exceeding performance measures
Strong interpersonal, relationship-building and listening skills, with a natural, consultative approach

Interface daily with treatment teams, clients and family around questions related to peer reviews, appeals and insurance concerns, including how to advocate on behalf of their loved ones
Call insurance plans in a timely manner to schedule time-sensitive peer reviews
Act as a liaison between Admissions, UR and the treatment teams to ensure a seamless and supportive client and family experience from start to finish
Quickly and effectively communicate with clinical team members, insurance plans and families given tight turn around times for the process