Care Navigator
Company:Magnolia Care Services Inc
Location:United States
Languages:English
Seniority level:Junior, 2 years
Experience:2 years
Skills:
Microsoft OfficeAgile methodologiesRESTful APIsLinuxDevOpsTerraformDocumentationMicroservicesMicrosoft Office SuiteMS OfficeCommunication SkillsProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingComplianceJSONQuality AssuranceScalaData visualizationMarketingEditingTeam managementStakeholder managementComputer skillsLead GenerationDigital MarketingAnsibleFinancial analysisWordPressData modelingNodeJSFinancePrototypingScriptingSoftware EngineeringDebuggingChange ManagementCustomer SuccessConfluenceEnglish communicationBookkeepingSaaSBudget managementPowerPointA/B testingPositive attitudeCoachingInterpersonal skillsNetworkingExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchFluency in EnglishNegotiation skillsEmpathyVerbal communicationReportingTrainingTroubleshootingWritingActive listeningStrong work ethicAbility to learnClient relationship managementBudgetingStrong communication skillsCross-functional collaborationData entryRelationship managementSales experienceMarket ResearchCreativityRisk ManagementMentorshipStrategic thinkingProcess improvementResearch skillsTechnical supportCRMAnalytical thinkingData analyticsData managementCustomer support
Requirements:
Preferably 2 years of experience in healthcare or community-based settings. Ideally, 1 year of experience in understanding the needs of family caregivers and older adults. Demonstrate deep understanding of cultural humility and ability to interact with diverse individuals. Experience working with Electronic Health Records (EHRs) is a plus. Ability to handle emotionally charged interactions. Strong general computer skills. Attention to detail and effective time management/multi-tasking skills. Familiarity with healthcare industry, mental health, aging/disability services, or Alzheimer's disease.
Responsibilities:
Act as the primary point of contact for caregivers, families, and patients. Conduct biopsychosocial assessments and develop personalized care plans. Provide disease and stage-specific education and connect clients to community resources. Communicate with primary care physicians and other healthcare specialists. Provide caregiver education on burnout, self-care, and resilience. Track and maintain contact frequency. Participate in transdisciplinary team meetings. Maintain accurate documentation and adhere to company policies.
