Care Navigator
Company:
Location:United States
Languages:English, Spanish
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project CoordinationCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceDocumentationExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsTeamworkResearchEmpathyVerbal communicationReportingTrainingTroubleshootingWritingActive listeningStrong work ethicAbility to learnClient relationship managementStrong communication skillsCross-functional collaborationData entryRelationship managementQuality Assurance
Requirements:
Bachelor's degree from an accredited institution preferred. Minimum of 3 years of experience in transitions of care or related healthcare settings. Proficiency in using virtual visit platforms, EHRs, and scheduling systems. Strong verbal, written, and organizational skills. Ability to work effectively in a diverse team. Experience collecting and documenting clinical and demographic data accurately and in a timely manner. Strong problem-solving skills. Ability to make sound decisions and collaborate effectively. Adaptable and resourceful with a growth mindset. Ability to thrive in a fast-paced, evolving environment. Proven ability to establish cooperative working relationships with patients, colleagues, and community providers. Experience with neurodegenerative disease patient populations (preferred). Bilingual fluency in Spanish (written and verbal) (preferred).
Responsibilities:
Collaborate with physicians, discharge planners, social workers, and primary care providers for safe care transitions. Conduct patient assessments to identify barriers to successful discharge. Create and implement individualized care plans aligned with discharge instructions. Educate patients and families on medications, treatments, follow-up appointments, and lifestyle changes. Educate patients on recognizing warning signs for urgent care. Schedule and monitor adherence to follow-up appointments. Conduct post-discharge follow-ups via phone, telehealth, or in-person visits. Act as a liaison between patients, caregivers, and providers for clear communication. Document all interactions, progress, and follow-ups in electronic health record systems. Report patient outcomes to refine processes and improve care coordination. Work closely with multidisciplinary teams and participate in case reviews.
