Care Experience Navigator (Bilingual - Spanish & English)
Company:De Novo HRConsulting & Business Advisory
Location:Newtown, PA, EST
Languages:English, Spanish
Seniority level:Entry, 1+ year
Experience:1+ year
Skills:
SQLMicrosoft ExcelDocumentationCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsComplianceInterpersonal skillsAdaptabilityRelationship buildingProblem-solving skillsTeamworkEmpathyActive listeningStrong work ethicAbility to learnClient relationship managementData entryCRM
Requirements:
Associate or bachelor’s degree in healthcare administration or a related field. Minimum of one year of experience in healthcare, medical office, or patient/member services. Background in behavioral health, nutrition, or specialty care preferred. Experience with EMR systems, digital platforms, and care coordination or patient/member navigation. Strong communication, organizational, and problem-solving skills. Empathetic, patient-centered, professional, and discreet with sensitive health information. Tech-savvy with the ability to manage multiple priorities. Bilingual (Spanish and English) is required.
Responsibilities:
Serve as the primary point of contact for patients/members via phone, email, and portal. Build rapport and provide clear, timely support throughout the patient/member journey. Communicate services, provider availability, insurance coverage, and next steps. Assist Spanish-speaking patients/members to ensure clear communication. Translate materials from English to Spanish. Support intake and onboarding by collecting and verifying information. Coordinate insurance eligibility and benefits verification. Schedule and coordinate appointments with relevant staff and providers. Provide orientation and onboarding support for digital tools and initial sessions. Monitor onboarding and program engagement tasks and follow up. Maintain regular communication, assist with navigation, referrals, scheduling, and troubleshooting. Accurately document all patient/member interactions in the EMR system. Conduct satisfaction surveys, identify barriers to engagement, and escalate concerns. Participate in team meetings, contribute to process improvements, and comply with policies.
