Telehealth Care Navigator

Bachelor’s degree in a related field 2+ years experience in direct case or care management in the healthcare setting. Comfortable using technology for remote member support. Excellent verbal and written communications, organizational skills, and interpersonal skills. Understanding of scheduling platforms. Understanding of electronic health record systems and/or care facilitation platforms. Proficient in collecting member clinical and demographic data. Strong problem solving skills. Growth and learning mentality. Adaptable to change. Ability to establish cooperative working relationships.

Establish and manage relationships with patients and caregivers. Execute patient care plans and coordinate connections to experts and resources. Provide basic health education. Maintain high-quality standards in interactions. Develop and adhere to standardized processes. Maintain positive relationships within the team and with partners. Maintain working knowledge of neurodegenerative disease trends.